What we collect

• Contact details: name, email address, phone number.
• Message content: anything you write in the contact form.
• Technical basics: standard server logs (e.g., IP address, browser type) for security and reliability.

How we use your information

• Respond to enquiries, provide quotes, schedule jobs, and deliver services.
• Maintain customer records and meet legal/accounting obligations.
• Protect our website and systems (fraud/spam prevention, security).

Sharing & disclosure

• No selling of personal information.
• No third-party marketing use.
• Service providers: trusted vendors (hosting, email, IT/security) may process data on our instructions only and must protect it.
• Legal/safety: we may disclose if required by law or to protect rights and safety.

International transfers

If data is stored or processed outside New Zealand, we take reasonable steps to ensure comparable safeguards consistent with NZ privacy requirements.

Cookies & tracking

We do not use third-party advertising cookies. Any cookies in use are limited to operating or securing the site. We do not profile you across other websites.

Retention

We keep enquiry records only as long as needed for the purposes above—typically up to 24 months after our last interaction—unless required longer for legal or accounting reasons.

Your rights (New Zealand)

You may request access to, and correction of, your personal information. If we disagree with a correction, you may attach a statement of correction. Contact: privacy@cloudcrafted.co.nz.

Security

We apply reasonable technical and organisational measures (access controls, encryption in transit, least-privilege access, regular maintenance). No method is 100% secure, but we work to prevent unauthorised access, use, or disclosure.

Children

Our site and services are intended for adults and business users. If a child has provided personal information, contact us and we will delete it promptly.

Changes to this policy

We may update this policy to reflect changes to our practices or the law. We’ll post the updated version with a new effective date.

Contact (Privacy Officer)