FAQs

Windows, macOS, Linux , iOS, Android, common routers/Wi-Fi gear, Microsoft 365, and popular SaaS tools.

Residential clients are charged a call-out fee that includes 1st hour of labour. Business Managed plans are monthly with clear inclusions.

Yes. Remote and on-site after-hours work attract a small premium. We’ll confirm rates before you book.

Remote support is often same-day (sometimes within the hour). On-site is typically next business day. Emergencies get priority.

Yes. Whenever possible, technical issues are fixed remotely via secure, one-time access with your permission. You can watch everything we do.

We only access what’s needed, with consent. No data harvesting or AI training with your data. Full confidentiality always.

Absolutely. We diagnose interference, channel overlap, placement, firmware, and ISP issues. Then optimise the network.

Yes. Monitoring, patching, security hardening, backups, and priority support. Month-to-month options available.

Give us a ring or contact us with a short description of the issue. We’ll triage quickly and book remote or on-site. Whatever solves it fastest.